Refund Policy
1. Our Delivery Model
Koru Press themes are immediately delivered digital goods: once payment succeeds, the app automatically downloads and installs the theme you purchased, and the theme's perpetual entitlement (ownership) is recorded under your account. From then on you may re-download purchased themes under your account at any time (including on new devices) without paying again.
When you complete a purchase, the app states clearly: by completing the purchase you consent to immediate delivery and acknowledge that the seven-day no-reason return right does not apply after delivery.
2. Final Sale and Its Legal Basis
The consideration for this arrangement is written in Section 4 of the Terms of Service: one payment buys you a perpetual license that follows your account and can be re-downloaded across devices — no rental, no expiry, no proactive revocation on our side.
3. When Refunds Are Available
Beyond the principle above, we accept refunds unconditionally in the following cases:
3.1 Duplicate purchases
If the same account produces multiple valid payments for the same theme, every duplicated payment is refunded.
3.2 Failed delivery
Definition: you have completed payment, but the purchased theme never reaches an "installed and usable" state — including cases where it still cannot be downloaded or installed after automatic retries.
How it is determined: based on our order records and delivery logs (a payment record exists with no corresponding successful delivery record ⇒ delivery failed). You do not need to prove anything yourself; providing an order number or error screenshots is welcome and speeds things up.
Order of handling: we first try to repair delivery (e.g. helping you complete installation on the current or another device); if it cannot be repaired, or if you no longer want the theme, we refund in full.
3.3 Other statutory circumstances
Where laws and regulations grant you a refund right in other circumstances (e.g. goods failing quality requirements), those rules apply; nothing in this Policy derogates from your statutory rights.
4. How to Request a Refund
- Initiate: email support@koruform.com or use the in-app feedback entry, stating your order number and the problem encountered.
- Verification: we complete verification and reply with the result within 10 business days of receiving the request.
- Refund: once approved, the refund is returned through the original payment channel within 7 business days.
5. Entitlements After a Refund
A completed refund voids the purchase from the outset: the theme's entitlement (ownership) is removed from your account, and the app reclaims the theme from your available list at the next online reconciliation (content already exported into your works is unaffected — your works are always yours). If you purchase the refunded theme again, the entitlement becomes active again.
6. Disputes Raised Through Payment Platforms
If you raise a refund request through WeChat Pay's or Alipay's dispute/complaint channels, we will respond and provide evidence (including order and delivery logs) under the platform's rules. A platform-adjudicated refund triggers the same entitlement handling as Section 5.
7. Contact
- Operator: Beijing Fuguang Biyu Internet Sales Store (sole proprietorship)
- Email: support@koruform.com
If you disagree with a refund outcome, you may also complain to the market supervision and administration department at the operator's location, or resolve the dispute as provided in Section 12 of the Terms of Service.